E-payment Acceptance: Extended UTAUT Model with Security Factor

We examine the impact of different factors that affect the acceptance of e-payment in Jordan. The theoretical base of the research is UTAUT with an additional factor of security. The design of the study is quantitative and the data collection instrument was close-ended questionnaire the included the questions related demography of the respondents as well as the variables presented in the model. The sample size was 370 banks customers. The data analysis were performed using Smart PLS 3. With 5 predictors on behavioural intention, the R2 was 0.461. Effort expectancy, facilitating condition, performance expectancy, and social influence were all positively related to behavioural intention. However, for the perceived security, it is shown that the behavioural intention does not play a significant factor. Finally, our model provides guidelines at the managerial level to advance their system of e-payment

An investigation into the effect of social support on job performance and job satisfaction in the Jordanian insurance industry

An increased sense of job performance and better job satisfaction can be achieved by receiving social support. In order to fulfil this purpose, this study aimed to determine the relationship between social support on the one hand and job performance and job satisfaction on the other hand for the Jordanian insurance industry employees. Survey data were gathered from 269 employees from the Jordanian insurance industry. The PLS 3.0 software was used to process data using the structural equation modelling method. The study’s findings revealed that all social support factors were positively and significantly related to job performance and job satisfaction, including manager support, peer support, friends support, and others’ support. Hence, job performance and job satisfaction in the Jordanian insurance industry can be predicted by studying the existence of social support. The study’s findings concluded that the higher the social support, the higher the job performance and job satisfaction

Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment

This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction. The current study follows convenience sampling to collect the data. The questionnaire uses the survey method of self-administered. To analyse the relationship between the variable and test the hypothesis PLS3 (Partial least-squares) equation is used. The main contributors to the current study were staff of the hotels. The sample size of the study is 380 worker staff of a hotel. The findings of the study indicated that employee motivation effect significantly and positively on job satisfaction, job satisfaction effect significantly and positively on customer satisfaction, customer satisfaction effect significantly and positively on firm performance, and for the moderation the finding shows that Employee empowerment effect positively and significantly on the relationship between Employee motivation and Job Satisfaction

Psychological contract and organizational misbehavior: Exploring the moderating and mediating effects of organizational health and psychological contract breach in Iraqi oil tanks company

The study aimed to link psychological contract with organizational misbehavior directly and through the moderating and mediation effects of organizational health and psychological contract breach. For testing these relationships, the sample gathered from 224 employees, working in Iraqi Oil Tanks Company. The data collection tool was a structured questionnaire. The preliminary analysis was performed by using SPSS 22.0 while the hypothesis testing was done through AMOS, which measures structural equation modeling that helped in simultaneous testing of multiple relationships. The hypotheses of study underpinned by the social exchange theory and other related theoretical and empirical justifications found in the previous research results suggest a negative effect of PC on OM through the mediation of PCB. The findings were also consistent with prior studies concerning the interactive relationship between organizational health and psychological contract and their influence on organizational misbehavior. The theoretical and practical implications are also provided in this study, especially managers in Iraqi oil companies to be proactive in their role to minimize the impact of organizational misbehavior of employees through an open-door policy. Finally, this study helps managers to express their feedback, suggestions, and interaction with employees